Refund policy
RETURNS & REFUNDS
We want you to be completely satisfied with your DALLY purchase.
Returns & Exchanges
Items may be returned or exchanged within 14 days of receiving your order.
To be eligible for a return or exchange, the item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- Free from damage, stains, odors, or signs of wear
Return Shipping
Customers are responsible for all return shipping costs, except when the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service for international returns. DALLY is not responsible for returned packages that are lost in transit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide photos of the item.
If the issue is confirmed, DALLY will cover the return shipping costs and arrange a replacement or refund.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable, except when the return is due to an error by DALLY or a defective item.
International Orders
Any customs duties, taxes, or other import charges are the responsibility of the customer and are non-refundable.
For any questions regarding returns, exchanges, or refunds, please contact DALLY through our Contact page.
DALLY YEREVAN
Yerevan, Armenia